Cancellations & Refunds – Divine Bonds
At Divine Bonds, every product is made with care to celebrate your special moments. Since most of our items are personalized and made to order, we follow a clear and fair cancellation and refund policy to ensure a smooth experience for our customers.
Please read the details below before placing your order.
Order Cancellations
Prepaid Orders
- Orders can be cancelled within 12 hours of placing the order or before processing, whichever happens first.
- Once the order enters production or is shipped, it cannot be cancelled.
Cash on Delivery (COD) Orders
- COD orders can be cancelled anytime before dispatch.
- Please contact us as soon as possible to request a cancellation.Once the order enters production or is shipped, it cannot be cancelled.
To cancel your order:
Email: support@divinebonds.store
Phone/WhatsApp: +91 75690 64428
Please include your order number for faster assistance.
Returns
At Divine Bonds, most products are customized specifically for you, so we only accept returns under the following conditions:
Eligible Return Cases
- You received a damaged item
- You received a defective product
- You received the wrong item
Return Requirements
- You must notify us within 48 Hours of the delivery
- Share clear photos and video of the issue
- Provide your order number
To initiate a return, contact us at:
support@divinebonds.store
Our support team will guide you through the next steps.
Non-Returnable Situations
Returns will not be accepted for:
- Change of mind
- Incorrect size selected by the customer
- Minor color or design variations
- Delivery delays caused by courier partners
- Used, washed, or damaged items not due to our error
- Products marked as non-returnable or final sale
Refunds
Once we receive and inspect the returned item (if applicable), we will notify you about the approval or rejection of your refund.
Refund Processing
- Approved refunds are processed within 5–7 business days
- Refunds are issued to the original payment method
COD Order Refunds
- Refunds for COD orders will be made via bank transfer or UPI
- Our team will contact you to collect the required details
Need Help?
Our team at Divine Bonds is always here to assist you.
Email: support@divinebonds.store
Phone/WhatsApp: +91 75690 64428
We’re committed to making your personalized gifting experience smooth, safe, and memorable.